Terms of service

Effective Date: August 24, 2026

Welcome to Velzora. These Terms of Service govern your access to and use of the Velzora website and your purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing products through our website, you agree to these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms of Service, please do not use our website or place an order.

1. Business Information

Velzora is the brand name used for our online retail store.

Velzora is operated by:

Guangzhou Qiangshili Leather Goods Trading Co., Ltd.

Business Type: Limited Liability Company

Unified Social Credit Code:
9144011157219439XY

Legal Representative:
Wang Qiang

Date Established:
April 18, 2011

Registered Business Address

Room A401, No. 10, Xiling Industrial Park Road, Jiahe Subdistrict, Baiyun District, Guangzhou, Guangdong, China

This is the registered business address of the legal business entity.

U.S. Customer Service & Fulfillment Center

330 E Costilla St
Colorado Springs, CO 80903
United States

This location serves as our U.S. customer service and fulfillment center.

The U.S. address is not the registered business address of Guangzhou Qiangshili Leather Goods Trading Co., Ltd.

2. Use of Our Website

By using our website, you agree to use it only for lawful purposes and in accordance with these Terms of Service.

You must not use our website to:

Violate applicable laws or regulations.
Submit false or misleading information.
Engage in fraudulent activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the normal operation or security of our website.
Use automated methods to improperly access or collect website information.
Use our website for unauthorized commercial activities.

3. Product Information

We make reasonable efforts to provide accurate information about our products, including product descriptions, materials, dimensions, features, and images.

We also make reasonable efforts to display product images accurately. However, the appearance of a product may vary slightly due to lighting conditions, photography, and individual device or screen settings.

Product availability, specifications, and pricing may change from time to time.

If we discover an obvious error in product information, pricing, or availability, we reserve the right to correct the error.

4. Product Prices

All product prices displayed on our website are in U.S. dollars (USD) unless otherwise stated.

Prices may change without prior notice.

The product price applicable to your order is the price displayed at the time the order is placed, except in cases involving an obvious pricing or listing error.

Applicable sales taxes may be calculated and displayed during checkout based on the customer's shipping address and applicable tax requirements.

Shipping charges are calculated according to our Shipping Policy.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation email to the email address provided during checkout.

An order confirmation confirms that we have received your order request. It does not necessarily guarantee that the order will be fulfilled.

We reserve the right to refuse or cancel an order when reasonably necessary, including when:

A product is unavailable.
Product pricing or information contains an obvious error.
We reasonably suspect fraudulent or unauthorized activity.
The shipping or billing information provided is incomplete or inaccurate.
The order violates these Terms of Service or applicable law.

If we cancel an order after payment has been successfully received, the applicable amount paid for the canceled order will be refunded to the original payment method.

6. Payment

Payment must be completed using an available payment method during checkout.

You agree to provide accurate and complete billing and payment information.

If payment cannot be authorized or successfully completed, we may delay or cancel the order.

Payment information is processed through the applicable payment service provider. Please refer to our Privacy Policy for additional information regarding payment-related information.

7. Shipping

We currently ship products only within the United States.

Our current standard shipping rates are:

Orders under $60 USD: $8 USD shipping fee
Orders of $60 USD or more: Free standard shipping

Orders are generally processed within 1–3 business days.

After processing, estimated shipping transit time is 5–10 business days.

The estimated total delivery time is approximately 6–13 business days.

These delivery times are estimates and are not guaranteed delivery dates.

For complete information regarding shipping destinations, shipping fees, processing times, transit times, taxes, and delivery information, please refer to our Shipping Policy.

8. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review your shipping address carefully before completing your purchase.

If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned.

If you discover an error in your shipping address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible return requests generally must be submitted within 30 calendar days after delivery and must meet the applicable return requirements.

Unless the return is caused by a defective, damaged, or incorrect item, the customer is responsible for the return shipping cost.

Velzora does not charge restocking fees.

Please review our Return & Refund Policy before placing an order.

10. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 7 calendar days after delivery.

Please provide your order number and clear photographs of the product and packaging when contacting us.

We will review the information provided and determine the appropriate return, refund, or replacement solution in accordance with our applicable policies.

11. Intellectual Property

The content available on our website, including text, product descriptions, photographs, graphics, logos, page layouts, and other materials, is owned by or used by Velzora with appropriate rights.

You may access and use our website for personal and lawful shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written authorization, except where permitted by applicable law.

12. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

Third-party services and websites may have their own terms and privacy policies.

Velzora is not responsible for the content, privacy practices, security, availability, or operation of third-party websites or services that are outside our control.

13. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website.

However, we do not guarantee that our website will always be available, uninterrupted, error-free, or free from technical issues.

Website access may occasionally be interrupted because of maintenance, technical updates, security measures, or circumstances beyond our reasonable control.

14. Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that all website content will always be complete, accurate, current, or free from errors.

Nothing in these Terms of Service is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Velzora will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such limitation is prohibited by applicable law.

Nothing in these Terms of Service limits any liability that cannot legally be limited or excluded.