Contact Us

Velzora

Thank you for visiting Velzora. If you have questions about our products, orders, shipping, returns, refunds, or other customer service matters, please contact us using the information below.

Business Information

Brand Name: Velzora

Legal Business Name:
Guangzhou Qiangshili Leather Goods Trading Co., Ltd.

Business Type:
Limited Liability Company

Unified Social Credit Code:
9144011157219439XY

Legal Representative:
Wang Qiang

Date Established:
April 18, 2011

Registered Business Address

Room A401, No. 10, Xiling Industrial Park Road, Jiahe Subdistrict, Baiyun District, Guangzhou, Guangdong, China

This is the registered business address of Guangzhou Qiangshili Leather Goods Trading Co., Ltd.

U.S. Customer Service & Fulfillment Center

330 E Costilla St
Colorado Springs, CO 80903
United States

The above U.S. address is used for customer service and fulfillment operations in the United States. It is not the registered business address of Guangzhou Qiangshili Leather Goods Trading Co., Ltd.

Customer Service

Email:
support@qevyne.com

Phone:
+1 719-285-0946

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM
Mountain Time (MT)

We aim to respond to customer inquiries within 1–2 business days.

Order Support

For questions regarding an existing order, please include your order number when contacting us.

This helps us locate your order and provide a more efficient response.

Shipping Support

For questions regarding shipping or delivery, please include your order number and, when available, your tracking information.

Our store currently ships only within the United States.

For complete information about shipping destinations, shipping fees, processing times, and estimated delivery times, please review our Shipping Policy.

Returns & Refunds

If you need assistance with a return or refund, please contact us before sending a product back.

For return requests, please provide your order number, customer name, reason for the return, and photographs when applicable.

Please review our Return & Refund Policy for complete return and refund requirements.

Contact Form

Customers may also contact us through the contact form available on this website.

When submitting a message, please provide accurate contact information and a clear description of your question or request.

We will use the information provided to respond to your inquiry.