Privacy policy

Effective Date: August 24, 2026

Velzora respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect the following information:

Personal Information

Depending on how you interact with our website, we may collect:

Full name
Billing address
Shipping address
Email address
Phone number
Order information
Payment-related information necessary to process your order
Information you provide when contacting customer service

We only request information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and provide customer support.

Device and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Website interaction information
Date and time of website visits
Referring website information

This information may be used to maintain website functionality, improve website performance, understand website usage, and help protect our website against fraudulent or unauthorized activity.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill orders.
Process payments through applicable payment providers.
Ship products to the address provided by the customer.
Send order confirmations and shipping updates.
Respond to customer service inquiries.
Handle returns, refunds, and exchanges.
Maintain and improve our website and services.
Detect, investigate, and prevent fraudulent or unauthorized activity.
Comply with applicable legal and regulatory requirements.
Communicate with customers about orders, services, or other necessary account-related matters.

We do not use personal information for purposes unrelated to the operation of our business unless permitted or required by applicable law.

3. Payment Information

When you place an order, payment information is processed through the payment method or payment service provider available at checkout.

Velzora does not intentionally store complete payment card numbers or card security codes on our own website servers.

Payment information may be handled directly by the applicable payment processor in accordance with its own privacy and security practices.

4. Sharing of Personal Information

We may share personal information with service providers when necessary to operate our business and provide services to you.

For example, information may be shared with service providers involved in:

Payment processing
Order fulfillment
Shipping and delivery
Website hosting and technical services
Customer support
Website security and fraud prevention

We do not sell your personal information as part of our ordinary business operations.

We may also disclose information when required by applicable law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, website, or business.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and understand how visitors use our website.

Cookies may be used to:

Keep the website functioning properly.
Remember certain website settings.
Maintain shopping cart functionality.
Understand website traffic and usage.
Improve website performance and user experience.
Support website security.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of personal information.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Complete transactions.
Provide customer services.
Maintain business and transaction records.
Resolve disputes.
Prevent fraud.
Comply with applicable legal, tax, accounting, and regulatory requirements.

When personal information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

8. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate action.

9. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request information about how your personal information is used or shared.
Opt out of certain marketing communications.

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

10. Marketing Communications

If you choose to receive promotional communications from us, we may use your email address to send information about products, promotions, or other business updates.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the email.

Transactional communications, such as order confirmations, shipping notifications, refund notifications, and customer service communications, may still be sent when necessary to complete or manage your order.