Shipping policy

Effective Date: August 24, 2026

Velzora currently ships orders only to eligible addresses within the United States.

Please review the following shipping information before placing your order.

1. Shipping Destinations

We currently ship products to eligible delivery addresses within the United States.

We do not currently offer international shipping.

Customers are responsible for providing a complete and accurate shipping address during checkout.

We are not responsible for delivery problems caused by an incorrect or incomplete shipping address provided by the customer.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding applicable U.S. public holidays.

Order processing includes payment verification, order preparation, packaging, and preparation for shipment.

Orders are not normally shipped until the processing period has been completed.

3. Shipping Time

After an order has been processed and shipped, the estimated shipping transit time is:

5–10 business days

Shipping time begins after the order has completed processing and has been handed over for shipment.

The actual delivery time may vary depending on the delivery address, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

4. Estimated Total Delivery Time

The estimated total time from successful payment to delivery is:

6–13 business days

This estimate consists of:

Order Processing: 1–3 business days
Shipping Transit: 5–10 business days
Estimated Total: 6–13 business days

These are estimated delivery times and are not guaranteed delivery dates.

5. Shipping Rates

Shipping charges are based on the merchandise subtotal of the order before applicable taxes and shipping charges.

Orders under $60 USD: $8 USD standard shipping fee
Orders of $60 USD or more: Free standard shipping

The applicable shipping charge will be displayed during checkout before the order is completed.

6. Order Tracking

When tracking information is available, we may send a shipping confirmation email to the email address provided with the order.

The tracking information allows customers to monitor the shipment through the applicable carrier's tracking system.

Tracking information may take some time to become active after the package has been shipped.

7. Delivery Address

Customers must provide a complete and accurate delivery address when placing an order.

Please carefully review your:

Full name
Street address
Apartment, unit, or suite number, if applicable
City
State
ZIP code

If you need to correct your shipping address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

8. Delayed or Missing Packages

If a package is delayed, customers should first check the tracking information provided by the applicable carrier.

If the tracking information indicates that a package has been delivered but you have not received it, please contact us so that we can review the available order and shipping information.

For packages delayed due to weather, carrier disruptions, holidays, incorrect addresses, or other circumstances outside our reasonable control, delivery may take longer than the estimated shipping period.

9. Incorrect or Undeliverable Addresses

If an order is returned because the customer provided an incorrect or incomplete shipping address, additional shipping costs may apply if the customer requests that the order be shipped again.

Customers should contact us as soon as possible if they notice an error in their shipping address.

10. Taxes

Applicable sales taxes may be calculated and collected during checkout based on the customer's shipping address and applicable tax laws.

The amount of tax, when applicable, will be displayed during checkout before the order is completed.

Tax rates may vary depending on the delivery location and applicable state or local tax requirements.

11. Shipping Restrictions

We currently provide shipping only within the United States.

We do not currently offer international shipping.

Certain delivery locations may be subject to carrier or logistical restrictions. If an order cannot be delivered to the address provided, we will contact the customer using the contact information provided with the order.