Refund policy

Effective Date: August 24, 2026

At Velzora, we want our customers to have a clear and straightforward shopping experience. If you are not satisfied with an eligible purchase, you may request a return in accordance with the terms below.

1. Return Period

We accept eligible return requests within 30 calendar days after the date the order was delivered.

Return requests submitted after 30 calendar days may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must:

Be returned within 30 calendar days after delivery.
Be unused and unworn.
Be in its original condition.
Be free from damage, stains, washing, or alterations.
Include the original packaging and tags, where applicable.
Include the original order number or other valid proof of purchase.

Items that do not meet these requirements may be rejected.

3. Non-Returnable Items

The following items are not eligible for return:

Items that have been used or worn.
Items that have been washed or cleaned.
Items that are damaged after delivery due to customer use.
Items that have been altered or modified.
Final sale items when clearly identified as final sale at the time of purchase.
Gift cards.

4. How to Request a Return

Before sending an item back, please contact our customer service team.

Email: support@qevyne.com
Phone: +1 719-285-0946

Please provide the following information:

Order number
Customer name
Product name
Reason for return
Photos of the item, if the item is damaged, defective, or incorrect

Our customer service team will review the request and provide return instructions.

Please do not send your return package to our U.S. customer service address unless our customer service team has specifically provided return instructions.

5. Return Shipping Costs

Unless the return is caused by a defective, damaged, or incorrect item, the customer is responsible for the return shipping cost.

For an approved return caused by our error, a defective item, or an item damaged before delivery, we will provide appropriate return instructions.

Velzora does not charge restocking fees.

6. Refunds

Once the returned item is received and inspected, we will determine whether it meets the return requirements.

If the return is approved, the refund will be issued to the original payment method.

The time required for the refunded amount to appear in your account depends on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or another circumstance covered by this policy.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 7 calendar days after delivery.

Please provide your order number and clear photos of the item and packaging.

After reviewing the information, we will provide appropriate return or replacement instructions.