Refund policy

Effective Date: September 10, 2026

At Qevyne, we want customers to be satisfied with their purchases. This policy explains when eligible products may be returned and how refunds are handled.

1. Return Window

You may request a return within 30 calendar days after receiving your order.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the item must:

Be unused
Be unwashed
Be undamaged
Be in its original condition
Include its original packaging where applicable
Include a valid order number or proof of purchase

Items that do not meet these requirements may be refused.

3. Items Not Eligible for Return

Returns may not be accepted for:

Items that have been used, washed, damaged, altered, or excessively worn
Items returned incomplete or without required components
Products damaged because of misuse, improper care, or normal wear and tear
Clearance or final-sale items when identified as non-returnable at the time of purchase
Gift cards, where applicable

Nothing in this policy limits any consumer rights that cannot legally be excluded.

4. How to Request a Return

Please contact our Customer Support team before sending an item back.

Email: support@qevyne.com

Please provide:

Order number
Name or email address associated with the order
Item you would like to return
Reason for the return
Photos when necessary to evaluate a damaged, defective, or incorrect item

Our Customer Support team will review your request and provide return instructions if the return is approved.

Please do not send a return to our Customer Support Center unless Qevyne specifically provides return instructions and a return address.

5. Return Shipping Costs

For eligible returns that are not caused by a defective, damaged, or incorrect item, the customer is responsible for the return shipping cost.

Original shipping charges and return shipping costs are generally non-refundable.

If you receive a defective, damaged, or incorrect item, please contact us before returning it so that we can review the issue and provide appropriate instructions.

6. Restocking Fees

Qevyne does not charge restocking fees for eligible returns.

7. Refunds

Once the returned item is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to be processed after the return has been approved. The time required for the refunded amount to appear in your account may also depend on your payment provider or financial institution.

Original shipping charges, if any, are generally non-refundable unless the return is caused by an error on our part, such as an incorrect or defective item.

8. Original Shipping Charges

Original shipping charges, if any, are generally non-refundable unless the return is related to a defective, damaged, or incorrect item or otherwise required by applicable law.